Refund policy

Our refunds and returns policy

We aim please our customers by delivering fresh flowers, in great condition, on time.

Freshness and damage

Our flower orders will often be sent out in bud form meaning they will last longer with the recipient. While our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on occasions (and for reasons beyond our control) they may be damaged in transit. If you receive flowers that do not seem fresh or are damaged, please contact our Customer Service team at contact@isabellaflorists.com to let us know.

If the flowers do not meet our own high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the poor quality or damaged flowers within 72 hours of receipt in order to be eligible for a refund or replacement. If we offer you a refund, we will refund you the full amount within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount to your card. This is without prejudice to your statutory rights in respect of damaged, defective or incorrectly supplied goods.

If you have ordered accessories from us and you are not happy about the condition in which they have been delivered to you, please contact our Customer Service team at contact@isabellaflorists.com so that we can help you.